Terms

Thank you for shopping with relic interiors. We truly appreciate your support and hope you find pieces that you love as much as we love them. All pieces are sold on an “as-is” basis. We try to take as many photos and provide detailed descriptions as possible. However, due to the age and secondhand nature of the items we are selling every blemish, scratch or repair cannot be captured for every piece. Often it is these worn surfaces that give each piece their charm as it carries their stories. If you require any additional information or photos please email us or message on Instagram. We will try to give as much information and images as possible to help you make any decision in choosing your next piece.

We can only offer refunds in the instance that pieces that have been damaged in transit if delivered by UPS or DHL. If this is the case, please message within 24 hours of receipt of the item and we will work with you to resolve any issues.

Please note we cannot be held responsible for damage caused after dispatch from our premises if a courier is being used regardless if we assist in helping to organise. Onus falls on the purchaser to arrange transit insurance if using the courier we help to organise or their own courier.

We try to capture as much information on the history, style, materials and provenance as possible in all of the descriptions and try to make them as accurate as possible based on our knowledge, research or information available. If you have any questions please email or message on Instagram. Any reference to age, dates and material is mere speculation only, often through research, history notified and similar objects sold in the past. It is solely a buyers responsibility to assure themselves of any information given before purchase. We do not guarantee any information given in a description, as it is only provided as a guide to help. Refunds will not be provided if the customer is not satisfied with the information or appearance of any piece as we recommend scheduling a visit to see the piece in person ahead of purchase. Additional photo and or videos and condition reports can be provided if requested ahead of purchase.

We also reserve the right to cancel any order and issue a refund. Don’t worry this isn’t intended to be scary or even applicable to 99.9% of our amazing customers. It is just to avoid selling to those who have previously abused these terms with us or other dealers.

Lighting: Unless explicitly stated on the individual listing no lighting has been rewired and/or PAT tested and is sold on an “as-is” basis. For safety all lighting should be PAT tested (or equivalent testing) prior to its use. We cannot accept any liability for any lights sold. If you would like for us to conduct PAT testing and/or rewiring please email for services and costs.

Ginger Jars: All of our porcelain ginger jars are made by hand, therefore there might be slight variations in sizes, colouring and texture from one to the other. If you are purchasing as a pair please be aware they may not be identical given their handmade nature of these items. Refunds are not accepted due to these varying appearances. If you’d like closer to exact pairing please email your query and we will look to match two or more as closely as possible or schedule an appointment to view in person. We do offer appointment viewings at request and dependent on availability. All larger blue and white porcelain will be delivered by courier or collected only to avoid damage. Even if the setting states “Free UK delivery,” please email to confirm of the piece you are interested will need to be couriered. All courier charges are separate from purchase price and the responsibility of the customer.

In the event an item needs to be returned the buyer is responsible for organising delivery back to us. All items must be returned in the condition they left. No refunds will be provided in the case the item is returned damaged. No items will be refunded if they are not returned within 10 days of notification of return.

We will look to dispatch your item within 10-12 working days of purchase but this cannot be guaranteed. Pieces are not eligible for refunds in the instance that dispatch is delayed as collection is available. If you require you piece(s) sooner than our standard delivery time please email to coordinate collection time. Most items are sent via UPS or via courier depending on size and type of item. More fragile items may take a bit longer to coordinate their delivery with a courier. We just want to ensure your beautiful piece arrives to you in the condition that it leaves us.

Returns for any other reason other than the item is broken upon delivery (in which we must be notified within 24 hours or receipt of delivery) will be at the expense of the buyer and may be subject to a restock fee (generally the fee covers what we have paid for shipping and/or a courier fee). If you have any questions please reach via email to info@relicinteriors.com

Breakages of items shipping outside of the UK are at the risk of the customers. We will do everything possible to ensure your item is securely packed but in the event it breaks in transit we cannot refund the price of the item, nor the shipping or any applicable customs charges. In order for full coverage to be provided please coordinate with your own courier and insurance services. We will be happy to coordinate with your preferred courier(s).

Please let us know if you have any questions on any of the terms above we would be happy to discuss. Thank you again for your business.

Warm regards,

Ambrice & the relic interiors team